Refund Policy
At Digital Infovision, we sell digital products such as templates, infographics, presentations, videos, and other downloadable or accessible digital content. Please read our Refund Policy carefully before making a purchase.
1. Digital Product Nature
All products sold on Digital Infovision are digital and instantly accessible after successful payment.
Due to the nature of digital products, all sales are considered final, unless otherwise stated on the specific product page.
2. Refund Eligibility
Refunds are only applicable if explicitly mentioned on the product sales page.
If a product includes a refund option, the following conditions must be met:
- The refund request must be submitted within the eligibility period mentioned on the product page
- The user must comply with all license and usage terms
- The request must be genuine and not abusive
3. Non-Refundable Situations
Refunds will NOT be provided under the following circumstances:
- The digital product has been downloaded, accessed, or unlocked
- A substantial portion of the content has been viewed or consumed
- The refund request is submitted after the stated eligibility period
- The product was purchased during a discounted, promotional, or special offer (unless stated otherwise)
- The buyer changed their mind or no longer needs the product
- The buyer lacked technical knowledge or compatibility after purchase
- Refund abuse or repeated refund behavior is detected
4. Duplicate Payments
If a user is charged twice for the same product due to a technical error, we will issue a refund for the duplicate transaction after verification.
5. How to Request a Refund
To request a refund (if eligible), please email us with the following details:
Include:
- Full name
- Email address used for purchase
- Order ID or payment receipt
- Reason for refund request
Incomplete or vague requests may delay or invalidate the process.
6. Refund Processing Time
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Processing time may vary depending on your bank or payment provider
7. Abuse & Policy Violations
Digital Infovision reserves the right to:
- Deny refunds if misuse or abuse is detected
- Suspend or permanently block accounts involved in fraudulent activity
- Take legal action for license or policy violations
8. Chargebacks & Disputes
Initiating a chargeback without contacting us first may result in:
- Immediate account suspension
- Permanent loss of access to all purchased products
- Legal review if misuse is confirmed
We strongly encourage contacting us directly for resolution.
9. Changes to This Refund Policy
Digital Infovision may update this Refund Policy at any time. Any changes will be posted on this page. Continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions regarding this Refund Policy, please contact: